Do you Ship Internationally ?

Yes! We do ship internationally, there may be some countries that we don’t deliver to yet so be sure to check during check out that we can deliver to your address. 

Who should I to contact if I have any queries?

Feel free to contact us if you have any queries via e-mail, or phone.

How do I track my order ?

Cosplay-FTW will provide you with a tracking number if you choose to have your order shipped via a method that provides tracking. This tracking number can be plugged right into their respective shipping websites and tracked that way .

How long will it take to get my package ?

Processing time is 5-7 business days (this excludes holidays, and weekends), shipping time after that is dependent on the shipping method used. .

What Shipping methods are available ?

You have the option of using Canada Post, or Fedex to ship your order. If you need an order rush shipped let us know via e-mail, and we can let you know if we have priority shipping options for your order.  

Do you provide any warranty ?

No we do not have warranties on our products.

More Questions:

R E F U N D S / R E T U R N S

1. CAN I GET A REFUND/RETURN? 
NO REFUNDS ARE PERMITTED AFTER THE ITEM(S) HAVE BEEN SHIPPED OR IF THE ITEM IS A PRE-ORDER. RETURNS ARE ONLY ACCEPTED IF THE PRODUCT(S) ARRIVE DEFECTIVE UPON ARRIVAL.
2. CAN I EXCHANGE MY APPAREL IF I RECEIVE THE WRONG SIZE?
EXCHANGES ARE NOT PERMITTED. PLEASE SELECT ONE SIZE OR TWO SIZES LARGER WHEN ORDERING. OUR APPAREL IS APPROX. ONE SIZE SMALLER THAN US/UK SIZE.
NOTE: PLEASE MAKE SURE TO DOUBLE CHECK YOUR SIZE BEFORE PURCHASING.
3. Pre-Order Information

PRE-ORDER ITEMS CANNOT BE CANCELLED NOR REFUNDED.

P A Y M E N T

1. WHAT PAYMENT METHODS DO YOU ACCEPT?

AT THIS TIME WE ONLY ACCEPT PAYPAL and STRIPE. PLEASE EMAIL US HERE: COSPLAY-FTW@HOTMAIL.COM IF YOU NEED TO DISCUSS OTHER FORMS OF PAYMENT.

S H I P P I N G

1.  HOW MUCH IS SHIPPING?

CANADA AND US FLAT-RATE: $12.00

OTHER PARTS OF NORTH AMERICA: $16.00

CANADIANS AND AMERICANS ARE ELIGIBLE FOR FREE SHIPPING WITH ORDERS OF $99.00

UK,  SOUTH AMERICA, FLAT RATE: $37.50

AFRICA: $29.50

2. HOW LONG SHOULD IT TAKE FOR MY ORDER TO ARRIVE?

IT USUALLY TAKES US ABOUT 5-7 BUSINESS DAYS TO PREPARE YOUR ORDER. (MAY TAKE LONGER FOR CUSTOM ORDERS) DEPENDING ON WHERE YOU LIVE, IT TAKES APPROX 2-6 WEEKS FOR YOUR ORDER TO ARRIVE AS MOST OF OUR PRODUCTS ARE MANUFACTURED IN JAPAN, KOREA AND CHINA. WE RECOMMEND CONTACTING US FOR EXPRESS SHIPPING OPTIONS IF YOU NEED YOUR ORDER TO ARRIVE SOONER.

3. ARE THERE ANY CUSTOM FEES?

WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES THAT MAY ACCRUE.

F U R T H E R  I N Q U I R I E S

1. I HAVE ANOTHER QUESTION THAT IS NOT LISTED ON THIS FAQ PAGE. HOW CAN I CONTACT YOU? 

YOU CAN DIRECT MESSAGE US ON FACEBOOK, INSTAGRAM (@COSPLAY_FTW), TWITTER (@CosplayFTW) or EMAIL US AT COSPLAY-FTW@HOTMAIL.COM