R E F U N D S / R E T U R N S

1. CAN I GET A REFUND/RETURN? 
NO REFUNDS ARE PERMITTED AFTER THE ITEM(S) HAVE BEEN SHIPPED OR IF THE ITEM IS A PRE-ORDER. RETURNS ARE ONLY ACCEPTED IF THE PRODUCT(S) ARRIVE DEFECTIVE UPON ARRIVAL.
2. CAN I EXCHANGE MY APPAREL IF I RECEIVE THE WRONG SIZE?
EXCHANGES ARE NOT PERMITTED. PLEASE SELECT ONE SIZE OR TWO SIZES LARGER WHEN ORDERING. OUR APPAREL IS APPROX. ONE SIZE SMALLER THAN US/UK SIZE.
NOTE: PLEASE MAKE SURE TO DOUBLE CHECK YOUR SIZE BEFORE PURCHASING.
3. Pre-Order Information

PRE-ORDER ITEMS CANNOT BE CANCELLED NOR REFUNDED.

P A Y M E N T

1. WHAT PAYMENT METHODS DO YOU ACCEPT?

AT THIS TIME WE ONLY ACCEPT PAYPAL and STRIPE. PLEASE EMAIL US HERE: COSPLAY-FTW@HOTMAIL.COM IF YOU NEED TO DISCUSS OTHER FORMS OF PAYMENT.

2. I AM NOT FROM THE UNITED STATES AND DO NOT USE USD CURRENCY. DO YOU ACCEPT OTHER FORMS OF CURRENCY?

THE DEFAULT CURRENCY IS SET TO USD. ALL PRODUCTS CAN BE PURCHASED FROM ANY COUNTRY WITH ANY CURRENCY, BUT YOU MAY SEE THE NUMBERS CHANGE BACK TO USD DURING CHECKOUT.

A P P A R E L

1. CAN I ASK FOR A CERTAIN PART OF A DESIGN TO BE CHANGED?

NO, UNLESS YOU CHOOSE TO DO SO BY CUSTOM ORDER, WHICH WOULD HAVE AN ADDITIONAL FEE.

2. WHERE CAN I RECEIVE UPDATES ON NEW DESIGNS, SALES, ANIME AND COMIC CONVENTIONS YOU ATTEND ETC.?

THE BEST PLACES TO SEE THAT INFORMATION IS FACEBOOK @COSPLAYFTW AND TWITTER @COSPLAYFTW, INSTAGRAM FOR FLASH SALES AND NEW PRODUCTS THOUGH.

S H I P P I N G

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

CANADA AND US FLAT-RATE: $12.00

OTHER PARTS OF NORTH AMERICA: $16.00

CANADIANS AND AMERICANS ARE ELIGIBLE FOR FREE SHIPPING WITH ORDERS OF $99.00

UK,  SOUTH AMERICA, FLAT RATE: $37.50

AFRICA: $29.50

YES, INTERNATIONAL SHIPPING FOR OFFICIAL MERCHANDISE SUCH AS ALBUMS, PHOTOBOOKS, AND SEASON GREETINGS WILL DEPEND ON YOUR LOCATION AND THE WEIGHT OF THE PACKAGE. ALL OTHER UNOFFICIAL GOODS IS $5 FOR INTERNATIONAL SHIPPING.

2. HOW LONG SHOULD IT TAKE FOR MY ORDER TO ARRIVE?

IT USUALLY TAKES US ABOUT 5-7 BUSINESS DAYS TO PREPARE YOUR ORDER. (MAY TAKE LONGER FOR CUSTOM ORDERS) DEPENDING ON WHERE YOU LIVE, IT TAKES APPROX 2-6 WEEKS FOR YOUR ORDER TO ARRIVE AS MOST OF OUR PRODUCTS ARE MANUFACTURED IN JAPAN, KOREA AND CHINA. WE RECOMMEND CONTACTING US FOR EXPRESS SHIPPING OPTIONS IF YOU NEED YOUR ORDER TO ARRIVE SOONER.

3. ARE THERE ANY CUSTOM FEES?

WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES THAT MAY ACCRUE.

F U R T H E R  I N Q U I R I E S

1. I HAVE ANOTHER QUESTION THAT IS NOT LISTED ON THIS FAQ PAGE. HOW CAN I CONTACT YOU? 

YOU CAN DIRECT MESSAGE US ON FACEBOOK, INSTAGRAM (@COSPLAY_FTW), TWITTER (@CosplayFTW) or EMAIL US AT COSPLAY-FTW@HOTMAIL.COM